Returns
Shop with confidence.
We want your Pet Gravity experience to feel right from the start.Returns
Eligible unused products may be returned in their original packaging within 30 days of delivery. Contact our support team before sending an item back.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us with your order details and photos so we can help promptly.
Refunds
Approved refunds are issued to the original payment method after the returned item has been inspected.